Introduction

These general terms and conditions apply to your purchases on, and your use of, the website www.safira.com. The terms and conditions constitute an agreement between you and Nai Zola AB, org. no. 559295-8861. By making a purchase on, and using this website, you agree to the following terms. We therefore ask you to read the terms and conditions carefully prior to using our site.

Confirmation

Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.

Shipment and delivery

NAI ZOLA handles and delivers your order as soon as possible. NAI ZOLA cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system.

Can NAI ZOLA send my orders in one delivery?

We handle and deliver a large amount of orders. All orders are processed separately by order number and can therefore not be combined. At NAI ZOLA, we kindly ask for your understanding as we are unable to search through orders to combine them in one delivery.

Purchase

To shop with NAI ZOLA on credit, you must be 18 years of age or have permission from a parental guardian.

The shipment and your responsibility

If you wish to check the status of your shipment, please contact us at support@naizola.com and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. NAI ZOLA is not responsible for situations where the shipment has been returned to NAI ZOLA due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.

Guarantee

Our products are manufactured to meet NAI ZOLA's high quality standards. All products have a 1-year warranty from date of purchase. After this warranty period, all repairs are subject to a service charge. When an object is returned within the warranty period, it will be repaired or exchanged for a new product by NAI ZOLA, at no extra cost. Repair or exchange will be made within a reasonable time after the object has been returned. If your object has a defect that falls within the scope of the warranty, please contact our customer service by email on support@naizola.com. For faster handling, you may include the following information:

• Order number 
• Images of the object and its damage, taken from different distances as this will facilitate the return process in the assessment stage.

NAI ZOLA assures the customer that the object has appropriate qualities for usability, reliability, and durability. The NAI ZOLA Guarantee does not cover:

• Defects and damage as a result of loss, theft, fire, water or natural disaster (contact with water should be avoided).
• Faults or damage caused by improper use, negligence (chock, indents, crushing, wear, scratches etc.) or accidents. 
• Faults or damage caused by unauthorized repair or modification by a third party without the consent of NAI ZOLA. 

• Aesthetic changes, defects and damage due to normal wear and tear (e.g. minor scratches, discoloration of the material etc.)

If you have questions regarding the guarantee, please contact our customer support at support@naizola.com.

Delivery

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we will let you know. 

Any orders placed after 3pm on a Friday will be packed and shipped out on the next working day.

All purchases will be shipped with our signature boxes. Shipments are arranged via Postnord in Sweden. A shipment confirmation email will be sent to you after the order has been shipped.

All international orders are shipped via different international couriers, ensuring a faster delivery and more reliable. 

*For outside the EU the customer is responsible for all customs charges.

For all international orders, please write the full address in English at the checkout.

Exchanges and Returns

NAI ZOLA offers 14 days' full refund. All items must be returned unworn in their original packaging with proof of purchase. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back.

In cases where the product has been used, NAI ZOLA is entitled to establish a deduction amount for the decline in value, or to deny the return. Products with sealed bags (hygiene products) can not have broken seals. In case of broken seals, no repayment or replacement rights apply (earrings are an example of sealed products).

Right of cancellation does not apply to sales products.

When making a return, you are also liable to inform Klarna about this to avoid any payment reminder fees. NAI ZOLA is not responsible for any late payment fees.

Fair use of the return policy

If there are reasonable motives to suspect that a customer is abusing the return policy in an unsustainable way, NAI ZOLA has the right to cancel ongoing orders and/or pause the customer from future purchases. Please note that the policy only applies to cases where the behavior is systematic and can thus not be applied to random or individual cases. Example of these cases would be resale of products ordered, unsustainable and excessive buying behavior or fraud.

Cookies

NAI ZOLA uses cookies to improve the look of our website, the range of products we offer and to improve our service to you. The information is used to measure website traffic, purchase flows and what you view in our online store. If you don’t want to allow pages to be saved in cookies, you can change this in your browser settings.

Reservation

NAI ZOLA reserves the right to cancel an order, without further notice. NAI ZOLA reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.

Force majeure

NAI ZOLA shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labour market disruption, prohibition, restriction, sabotage, unfavorable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.

Contact

The best way to get in contact with us is by e-mail: support@naizola.com.